# Questions, answered plainly

If something is not here, write to us.

- [Talk to issi](https://www.issiway.com/contact)

### Is issi a bank?

No. issi is a financial technology company. We connect you with regulated financial partners and automate how you get paid, pay and move money.

### Why is issi by invitation?

We are opening gradually so every new user gets a good start. Self-service sign-up is coming soon. If someone invited you, add their code when you request access.

### How much does issi cost?

Opening your account is free while we launch. You see every fee and the total before you confirm a payment.

### Who holds my money?

Partner banks, never issi. issi does not hold or custody funds. U.S. accounts are provided by partner banks through our program manager, and card payments are processed by Stripe. The exact entity appears in your agreement before you accept it.

### Is the account in my name?

Your money is always yours. Depending on the program, the account is opened in your name or held for your benefit at a partner bank. Either way, you own your funds and have access to all your account information, statements and history.

### Where can I send money?

To supported destinations in the United States, Mexico, Costa Rica, Colombia, Brazil and Europe. Coverage depends on the network, your user type and currency. See Coverage for the current list.

### How fast do transfers arrive?

On instant networks such as SPEI, SINPE, PIX or Bre-B, often in seconds or minutes. ACH can take longer. You always see the estimated time and fees before you confirm.

### Can my business pay suppliers in several countries?

Yes, where coverage allows. Tell us about your supply chain and we will check it with you.

### Does issi lend money?

No. issi organizes and moves payments. Some partners may offer financing; when they do, the loan is with them.

### Is AI making payment decisions?

No. AI summarizes evidence and flags doubts. A person reviews and authorizes every payment.

### Do you offer a debit card?

Not at the moment.

### What does facilissimo mean?

It is how we want every payment to feel. When something is simple, clear and fair, we call it very issi.

> issi is a financial technology company, not a bank, and does not hold your funds. Banking services are provided by eligible partner institutions; card payments are processed by payment partners. Availability depends on country, identity verification and partner requirements.